Refund & Cancellation Policy

Order Cancellation

To request cancellation, contact us at Hello@fizinga.com or +91 99961 68886 as soon as possible. An order can be cancelled only before it has been dispatched. Once an order has shipped, it cannot be cancelled.

Returns and Replacements

For safety and hygiene reasons, consumable nutrition products cannot be returned after opening. A replacement or refund may be considered if you receive an incorrect, damaged, tampered or expired product.

Please notify us within 48 hours of delivery with your order number, clear photographs or video of the parcel and product, and the original packaging. Keep the product and packaging unused and intact while the claim is reviewed.

Items Not Eligible

Opened, used or partially consumed products.
Change-of-mind requests after dispatch.
Damage caused by improper storage after delivery.
Orders delayed because of an incorrect or incomplete address.
Shipping, convenience and Cash on Delivery charges.

Refund Processing

Approved refunds are issued to the original payment method. Processing timelines can vary by bank or payment provider. Cash on Delivery refunds may require bank details from the customer and are processed after verification.