Refund & Cancellation Policy
Return window
You can request a return or replacement within 7 days of delivery.
Which items can be returned
Fizinga products are consumable nutrition products, so for safety and hygiene reasons we accept returns only when the product you received is:
- Damaged in transit
- Wrong: a different product, flavour or pack size from what you ordered
- Tampered: the seal was already broken on arrival
- Expired on delivery
We do not accept returns for change of mind, or for opened, used or partially consumed products that arrived in good condition.
How to request a return
- Contact us within 7 days of delivery at hello@fizinga.com or +91 99961 68886.
- Share your order number and clear photos or an unboxing video of the parcel and product.
- Keep the product and its original packaging until your request is resolved.
Return cost
Returns are free. For damaged, wrong, tampered or expired items we arrange a free pickup or send a free replacement. You do not pay any return shipping.
Refunds
Once your return is approved, we refund the full amount you paid for the item, including any delivery or Cash on Delivery charges, to your original payment method within 7 business days. For Cash on Delivery orders we refund to your bank account or UPI ID. Your bank may take a few extra days to show the amount. If you prefer, we can send a replacement instead of a refund.
Order cancellation
You can cancel an order free of charge any time before it is dispatched by contacting us at hello@fizinga.com or +91 99961 68886. Once an order has been shipped, it cannot be cancelled.
Contact
Email hello@fizinga.com or call +91 99961 68886 (Monday to Friday, 10 AM to 7 PM).